SMS opt-in & message flow

Aura sends transactional SMS only — booking offers, confirmations, service updates, meet-and-greet coordination, rescheduling notices, and owner↔sitter messages relayed through Aura. We do not send marketing or promotional SMS. Message frequency varies by activity. Message and data rates may apply.

Legal disclosures

• Privacy Policy
• Terms of Service (Section 11 — SMS Communications)
• Opt out anytime: reply STOP to any message
• Help: reply HELP or email hello@aurapet.ai

Pet owners — how you opt in

Consent is optional and unchecked by default. Providing a phone number alone does not enroll you in SMS. You must take a separate affirmative action.

Path 1 — Edit profile (primary)

1. Create a free account at https://app.aurapet.ai (sign up with email).
2. Open Account → Edit profile.
3. Enter your mobile number in the Mobile phone field.
4. After a valid US number is entered, an optional checkbox appears (unchecked by default): “I agree to receive automated SMS from Aura about my bookings and pet care services…”
5. Check the box only if you want SMS, then tap Save.

If you leave the checkbox unchecked, Aura will not send you SMS even if your phone number is saved. You can still use the app and receive push notifications.

Path 2 — Notifications settings

1. After a mobile number is saved in Edit profile, open Account → Notifications.
2. Under SMS notifications, turn the SMS updates toggle on (off by default).
3. Disclosure shown on screen: “Msg & data rates may apply. Reply STOP to opt out.”

Pet sitters — how you opt in

Sitters apply separately from pet owners. Job-related SMS is not sent when you apply — only after Aura approves your application and you complete onboarding with a signed agreement.

Step 1 — Application (no job SMS yet)

1. Submit the public sitter application at https://aurapet.ai/sitters — name, phone, email, experience.
2. The application form states: Aura may contact applicants by email or phone about the application; submitting the form does not enroll applicants in job-related SMS.
3. This form is for review and approval only. We do not send booking offers or job-assignment texts at this stage.

Step 2 — Onboarding (job SMS consent)

1. If approved, the sitter completes onboarding and signs Aura’s Sitter Service Agreement.
2. The agreement includes an explicit SMS consent checkbox the sitter must affirm before job-related texts begin. Consent language covers automated SMS about job opportunities and assignments: booking offers, meet-and-greet coordination, rescheduling notices, and owner messages relayed through Aura.
3. Job-related SMS begins only after onboarding is complete and the agreement is signed. Message frequency varies. Message and data rates may apply.
4. Sitters may opt out anytime by replying STOP. Help: reply HELP or email hello@aurapet.ai.

Approved sitters may also text Aura’s service number to send visit updates to pet owners where enabled in the service.

Apply to become a sitter: aurapet.ai/sitters · Questions: hello@aurapet.ai · Sitter portal (approved sitters): app.aurapet.ai/sitter

Sample messages

• Sitter booking offer: “Aura: New walk request for Max on Wed Jul 15 · 12:00 PM. Accept: [link] Pass: [link] Reply STOP to opt out.”
• Owner booking update: “Aura: Your sitter sent a photo update for Max’s walk. Open Aura to view. Reply STOP to opt out.”
• Reschedule notice: “Aura: The owner requested a new time for Max’s walk. Confirm or decline: [link] Reply STOP to opt out.”

Opt-out & data use

• Reply STOP to any Aura message to unsubscribe from SMS.
• Reply HELP for assistance.
• We do not sell or share phone numbers for third-party marketing.
• Delete your account anytime under Account → Delete account in the app.

Contact

Aura Pet · hello@aurapet.ai · aurapet.ai